We take the security of your account seriously, which is why you’ll receive an SMS message when we have received a request to reset your password. This means that if it wasn’t you who is trying to change your password, you have the opportunity to alert us as quickly as possible.

In addition to password resets, we’ll use your phone number as a way of checking that you’re who you say you are when making certain changes to your account, including your personal details (we’ll send you an SMS alert) or phone number (we’ll send you an SMS verification code). Additionally, our Greenguard system will detect when you’re trying to log in from a different country than normal, and will provide you with a verification code to enter on our site.

No one wants to wait a second longer than necessary for access to their games. That’s why if your payment fails for any reason, we’ll alert you straightaway. We’ll also let you know when your payment is pending, as well as share the good news when your order is confirmed.

You’ll have no doubt waited eagerly for your game key for a while if you’ve opted to pre-purchase a title, so we’ll let you know by SMS the moment it becomes available. And if it’s a regular purchase, we’ll confirm that for you too.